Support Resources

Support Resources

We provide a range of self-help resources, online information and links to access service details about our network and cloud services. Please use the support and resources available

Dedicated Server

Dedicated Server

Designing a custom architecture for your mission-critical applications and workloads might seem complex, but we have solution specialists who can help you every step of the way. 

Data Centers

Data Centers

This is why Disk Cloud has invested in priority floor space available in two of the best enterprise-class Internet Data Center Facilities (IDC) located in Canada. Our Toronto CBD facility provides a convenient location for colocation

Private Cloud

Private Cloud

Our Private Cloud service offering, called Private Compute-as-a-Service (CaaS) is an enterprise-class Cloud solution built using industry-leading hardware and software.

Cloud Servers

Cloud Servers

Would you like dedicated server resources?...

Public Cloud

Public Cloud

Our Public Cloud, which we call Public Compute-as-a-Service (Public CaaS for short) enables automated provisioning of virtual servers running Windows or Linux operating systems (OS) in less than 5 minutes.

What we offer

public cloud2

Public Cloud Services

Our Public Cloud, which we call Public Compute-as-a-Service (Public CaaS for short) enables automated provisioning of virtual servers running Windows or Linux operating systems (OS) in less than 5 minutes. Our public cloud service includes customisablevirtual servers, secure cloud networking and up to 10 TB of block-based storage per server. Use our web-based user interface or REST-based API for easy automation and integration. We support both hourly and monthly pricing plans.


Customizable Cloud Servers

Configure your servers with just the right amount of CPU, RAM, and storage for your application.


Flexibility

Customize on the fly with up to 16 CPUs and 128GB RAM per Cloud Server; Choose from multiple data center locations.

On-Demand Provisioning

Use our web portal to stand up a Cloud Server in 5 minutes, or spin up a full environment with our REST based API.

Cloud Networking Made Easy

Configure ACL-based firewalls, load balancing, and set up your Cloud Servers on different VLANs all in our Cloud. It is that easy to have all of your Cloud-based needs in one place. Traffic between our MCPs is accelerated using WAN optimization

Disk Cloud Public Cloud Pricing (Compute Optimized)

Our Public Cloud (Public CaaS) compute optimized pricing plans are simple, affordable, flexible, and come with zero commitment. With our compute optimized Public CaaS, you only pay for what you use. We allow you to customise CPU (up to 16) and RAM (up to 128 GB) for each server on the fly. For servers that are in a non-running state (stopped), you only pay for the other resources you are still using, such as storage. If you delete a server, you stop paying for it. The pricing listed below is valid for clients who signup online via this site and pay via credit card.


Disk  Cloud Servers

Disk Cloud Servers are secure virtual machines hosted on physical servers in the Disk Cloud, a truly enterprise-class public cloud. Cloud Servers are built on VMware’s vSphere 5.x hypervisor and best-of-class infrastructure from Cisco and EMC.Each Cloud Server can be configured with up to 16 vCPUs, 128 GB of RAM and 10 TB of storage. Our Cloud Servers support popular Operating Systems including Microsoft Windows, Red Hat Enterprise Linux, SLES, Ubuntu and CentOS.

Disk Cloud Servers include:

  • Hourly pricing and on-demand virtual machine provisioning
  • Flexibility to increase or decrease CPU, RAM and Tiered Storage on each Cloud Server on the fly
  • Availability guarantee
  • Cisco hardware-based networking, including VLAN segmentation, customizable firewalls, load balancing, NAT and multicast
  • Pay-as-you-go or prepaid pricing plans

Disk Cloud Hosting supports the following Operating Systems:

  • CentOS Release 5.8 (32-bit & 64-bit)
  • CentOS Release 6.2 (64-bit)
  • Microsoft Windows Server 2008 Standard (32-bit & 64-bit)
  • Microsoft Windows Server 2008 Enterprise (32-bit & 64-bit)
  • Microsoft Windows Server 2008 R2 Standard (64-bit)
  • Microsoft Windows Server 2008 R2 Enterprise (64-bit)
  • Microsoft Windows Server 2012 with the following limitations:
  • No support for Imports or Copies Between Locations/Geographic Regions.
  • Other Geographic Regions coming soon
  • Red Hat Enterprise Linux ES 4 - Imports only
  • Red Hat Enterprise Linux 5.8 (Tikanga) (32-bit & 64-bit)
  • Red Hat Enterprise Linux 6.2 (Santiago) (32-bit & 64-bit)
  • SUSE 11 Linux
  • Ubuntu 8.04.4 LTS (64-bit)
  • Ubuntu 10.04 LTS (64-bit)
  • Ubuntu 12.04 LTS

 

Dimension Data Cloud Features
FLEXIBILITY

Flexible Pricing Option: Pay-As-You-Go pricing or prepaid monthly pricing plans available

Online Ordering and Immediate Provisioning: Order online and provision Cloud Servers in approximately 5 minutes

Flexible CPU, RAM and Storage: Completely customizable CPU (1-16 CPUs), RAM (1-128 GBs) and 10 TB per server

Stop Cloud Server: Stop Cloud Server at anytime; re-start Cloud Server in seconds

No Vendor Lock-in: Transfer data out at any time

PERFORMANCE

99.999% Cloud Server Availability
99.999% Network Availability SLA

Latency Guarantee: < 1ms latency guarantee between Cloud Servers on the same VLAN

30-minute Response: 30 minute support response time guarantee

Geographic Diversity: Select from multiple cloud datacenters

Block Storage: High-speed access to block storage via fiber channel SAN (10 TB per server)


SECURITY

Secure VLAN Segmentation: Disk Cloud Networks consist of a VLAN; Cloud Servers are set up on top of a Cloud Network for maximum security and segmentation

Hardware-Based Network Services: Unlike most public cloud providers that provide software-based security services on top of VMs, Disk Cloud security is implemented at the network layer directly on our Cisco switches allowing high security and high performance. Security and network services include customizable firewalls, NAT, VIP, load balancing, multicast. Dimension Data Cloud Networks are built on Cisco Catalyst 6509s with Application Control Engine Modules.

VPN Server Access: VPN administration; Cisco AnyConnect client license included with each Cloud Server

Denial of Service Protection: Protection against Denial of Service (DoS) and Distributed Denial of Service (DDoS) attacks, worms or botnets

SAS 70 Type II Certification: Dimension Data Cloud maintains SAS 70 Type II certification

CONTROL

Multiple Users: Multiple users per account

Role-based Permission: Each user can be assigned specific roles to control network, servers, images or storage

Audit and Reporting: Auditing and reporting on all activities

Clone Image: Ability to clone virtual servers to create “Customer Images” which can be used to deploy copies of a server configuration

Image Import / Export: Ability to import/export server images, allowing you to transfer virtual machines to and from your own infrastructure

No vendor lock-in: supports on-demand cancellation and return of data

Web Console: Web user interface allows easy setup and customization of Cloud Servers, Cloud Files and Cloud Networks

API: RESTful API allows easy setup and customization of Cloud Servers, Cloud Files and Cloud Networks

NETWORKING

Hardware-Based Network Services: Unlike most public cloud providers that provide software-based security services on top of VMs, Disk Cloud security is implemented at the network layer directly on our Cisco switches allowing high security and high performance. Security and network services include customizable firewalls, NAT, VIP, load balancing, multicast. Disk Cloud Networks are built on Cisco Catalyst 6509s with Application Control Engine Modules.

IP Address: All servers are assigned a static private IP address accessible only through VPN. Servers are mapped to static public IP addresses only as needed.

Firewall: Firewall included with each Cloud Network

Load Balancing: Load balancing included with each Cloud Network

Multicast: Multicast included with each Cloud Network

Secure VLAN Segmentation: Disk Cloud Networks consist of a VLAN; Cloud Servers are set up on top of a Cloud Network for maximum security and segmentation

VPN Server Access: VPN administration; Cisco AnyConnect client license included with each Cloud Server

SUPPORT
24x7 Phone Support: 24x7 phone support with 30 minute response time guarantee at NO additional charge

Community Website: Robust community (community.opsourcecloud.net)

Onsite Support: Onsite site support is available for a fee